PRIVACY POLICY

Last updated: September 10, 2024

Definitions

  • Customer (“Customer, “customer”, “You”, “you”, “your”).
  • Intercorp Biotech Limited including its affiliates/subsidiaries and website www.intercorp.in  (“Intercorp”, “we”, “us”, “our”, “Intercorp.in”).
  • Intercorp operates the www.intercorp.in, https://intercorp.in/ website (the “Service”, “Intercorp Services”).

This page informs the customer of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://intercorp.in/

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address (“Personal Information”).

The purpose for which we collect personal information is to provide you with the best service experience possible on the Service and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Service.

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We send a session cookie to your computer when you log in to your User account. This type of cookie helps if you visit multiple pages on the Service during the same session, so that you don’t need to enter your password on each page. Once you log out or close your browser, this cookie expires.

We also use longer-lasting cookies for other purposes such as to display your Content and account information. We encode our cookie so that only we can interpret the information stored in them. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our Service may not function as effectively or may be considerably slower.

Behavioral Remarketing

Intercorp uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://www.google.com/intl/en/policies/privacy/

Meta/Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Meta/Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217

Meta/Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Meta/Facebook and other participating companies through the Digital Advertising Alliance in the USA https://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe https://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Intercorp Biotech Limited and its affiliates including intercorp.in (collectively “Intercorp”) collect and process your personal information through Intercorp websites, devices, products, services, online marketplace and applications that reference this Privacy Notice (together “Intercorp Services”).

By using Intercorp Services you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.

Personal information subject to this Privacy Notice will be collected and retained by Intercorp, at the Registered Office at Enterprise, D-128/129, Ground Floor, Okhla Industrial Area, Phase 1, New Delhi, 110020 India.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the information, including Personal Information, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Access and Correction

If you would like to obtain access to information we hold about you in certain circumstances, please contact us on the details set out above.

Please note that the access and correction requirements under this Privacy Policy operates alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information, including the requirements including but not limited to the Information Technology Act, 2000 as amended and the Consumer Protection Act, 2019 as amended, and the Rules enacted under those laws.

Complaints

In order to lodge a complaint with us, please contact us using the details above with the following information:

Your name and address;

Details of the alleged breach of privacy; and

URL link to the alleged breach of privacy (if applicable).

Please allow us 30 working days to investigate your complaint, after which we will contact you immediately to resolve the issue.

Retention of Information

We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under 18 without verification of parental consent, we take steps to remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian.

What Personal Information About Customers Does Intercorp Collect?

 We collect your personal information in order to provide and continually improve our products and services. Here are the types of personal information we collect:

  • Information You Give Us: We receive and store any information you provide in relation to Intercorp Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Intercorp Services.
  • Automatic Information: We automatically collect and store certain types of information about your use of Intercorp Services, including information about your interaction with content and services available through Intercorp Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Intercorp Services and other content served by or on behalf of Intercorp on other websites.
  • Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does Intercorp Use Your Personal Information? 

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services. We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Intercorp Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Intercorp Services.
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Intercorp Services.
  • Provide voice, image and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect information regarding place of establishment and bank account information for identity verification and other purposes.
  • Communicate with you. We use your personal information to communicate with you in relation to Intercorp Services via different channels (e.g., by phone, Email, chat).
  • Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
  • Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Intercorp, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Intercorp Services, we use cookies and other identifiers.

Does Intercorp Share Your Personal Information? 

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with Intercorp, intercorp.in. and subsidiaries that Intercorp controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Intercorp Services. We also offer services or sell product lines jointly with third-party businesses, such as sellers on the marketplaces, restaurants registered with Intercorp, viz. merchants providing mobile recharges and bill-payment assistance. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and Email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Intercorp, Intercorp.com any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Intercorp and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Intercorp, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

 How Secure Is Information About Me? 

 We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  •  We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
  •  We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  •  Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.  
  •  It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.

What About Advertising?

Third-Party Advertisers and Links to Other Websites: Intercorp Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Intercorp ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. Some ad companies also use this information to serve you relevant ads from other advertisers.

What Information Can I Access?

You can request Intercorp for your information, including your name, address, payment options, profile information, membership, household settings, and purchase history.

What Choices Do I Have?

Many of our Intercorp Services also include settings that provide you with options as to how your information is being used

  •  As described above, you can always choose not to provide certain information, but then you might not be able to take advantage of many of the Intercorp Services.
  • When you update information, we usually keep a copy of the prior version for our records
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Intercorp Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in.
  • If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser.
  • You will also be able to opt out of certain other types of data usage by updating your settings on the applicable Intercorp website, device, or application.

Are Children Allowed to Use Intercorp Services?

Intercorp does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under the age of 18 years, you may use Intercorp Services only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to use Intercorp Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at Intercorp, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. 

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us When You Use Intercorp Services

You provide information to us when you:

  • search or shop for products or services in our marketplace/shopping cart;
  • add or remove an item from your cart, or place an order through or use Intercorp Services; 
  • download, stream, view, or use content on a device or through a service or application on a device;
  • provide information in your account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or your profile; 
  • talk to or otherwise interact with our service;
  • upload your contacts, including access to mobile device contacts for certain services;
  • configure your settings on, provide data access permissions for, or interact with an Intercorp device or service;
  • provide information in your Account, Service Provider Account, or any other account we make available that allows you to develop or offer software, goods, or services to Intercorp customers;
  • offer your products or services on or through Intercorp Services;
  • communicate with us by phone, e-mail, or otherwise;
  • complete a questionnaire, a support ticket, or a contest entry form;
  • upload or stream images, videos or audio or other files while using Intercorp Services;
  • use our services;
  • compile Wish Lists or other gift registries;
  • participate in Discussion Boards or other community features;
  • provide and rate Reviews;
  • specify a Special Occasion Reminder; or
  • employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as:

  • identifying information such as your name, address, Email ID and mobile numbers; 
  • payment information;
  • your age;
  • your location information;
  • your IP address;
  • people, addresses and phone numbers listed in your Addresses;
  • E-mail addresses of your friends and other people;
  • content of reviews and e-mails to us;
  • the personal description and photograph in your profile;
  • voice recordings when you speak to Intercorp;
  • images, videos and other content collected or stored in connection with Intercorp Services;
  • information and officially valid documents regarding identity and address information, including Aadhaar, PAN numbers;
  • credit history information;
  • corporate and financial information; and
  • device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Intercorp devices. 

Automatic Information

Examples of the information we collect and analyze include:

  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, e-mail address, and password;
  • the location of your device or computer;
  • content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider; 
  • device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  • Intercorp Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
  • version and time zone settings;
  • purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Intercorp Bestsellers;
  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); 
  • phone numbers used to call our customer service number; and
  • images or videos when you shop in our marketplace/shopping cart using Intercorp Services.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include: 

  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; 
  • account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services; 
  • information about your interactions with products and services offered by our affiliates;
  • search results and links, including paid listings (such as Sponsored Links);
  • information about internet-connected devices and services linked with Alexa; and
  • credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through Intercorp Services include: 

  • status of recent orders (including subscriptions); 
  • your complete order history;
  • personally identifiable information (including name, e-mail, password, and address book); 
  • payment settings (including payment method information, promotional certificate, and gift card balances and 1-Click settings); 
  • e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters); 
  • recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations); 
  • shopping lists and gift registries (including Wish Lists);
  • your content, devices, services, and related settings, and communications and personalized advertising preferences;
  • content that you recently viewed;
  • voice recordings associated with your account;
  • Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);
  • If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account in Seller Section.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you by placing it on our website.

Grievance Officer

Please find below the details of the grievance officer:

Name: General Manager Corporate Services 

E-mail PDF: ad@intercorp.in

Address: Intercorp Biotech Limited, Enterprise, D-128/129, Ground Floor, Okhla Industrial Area, Phase 1, New Delhi, Delhi NCT, 110020

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 as amended and the Consumer Protection Act, 2019 as amended, and the Rules enacted under those laws.

Compliance With Laws

We may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities.

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Consent

You warrant that you are able to give consents under laws of India or, in the event that you do not have the capacity to give consent, you warrant that your guardian or attorney is able to give any consent required under this Privacy Policy on your behalf.

You hereby expressly and voluntarily grant your informed consent to us to deal with your personal information in accordance with the terms and conditions of this Privacy Policy. Should you retract your consent, please contact us. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Service.

Disputes

That in case of any dispute arising out of use of Intercorp, Intercorp.in, Intercorp products, services, Intercorp Service including but not limited to www.intercorp.in, shopping cart or any other affiliates the same shall be settled through arbitration by a Sole Arbitrator. Chairman of Company shall nominate the Sole Arbitrator. The Sole Arbitrator shall act as per the provisions of the Indian Arbitration and Conciliation Act 1996 as amended. The decision of the Sole Arbitrator shall be binding upon the parties. The language of arbitration proceedings will be in English. The venue of arbitration shall be New Delhi, India only. Each party shall equally share the cost of the Sole Arbitrator and arbitration proceedings unless awarded otherwise.

Jurisdiction

The use of Intercorp products, services, Intercorp.in, Intercorp Service including but not limited to www.intercorp.in, shopping cart or any other affiliates is subject to the exclusive jurisdiction of the Courts of Delhi only. Further, all transactions between the parties mentioned herein shall be deemed to have been made exclusively in Delhi only and only the Laws of India will exclusively apply.

Contact Us If you have any questions about this Privacy Policy, please contact us.